It started with a call from my mother.
I was in Mumbai when my mother, who was in Delhi, accidentally burned her hand. She called me, understandably worried. I could guide her over a video call, but I couldn’t be there.
What stayed with me was not just the incident itself, but the fact that there was no simple way for me to arrange the right medical help for her at home.
When I returned to Delhi, I took her to a doctor. She was advised regular wound dressing. Since I couldn’t be there every day, a family member helped with the dressing after I showed them how to do it.
They managed as best as they could. But because my mother has diabetes, the wound required more careful cleaning and proper sterile precautions. I found myself constantly wondering whether we were doing it correctly.
How many healthcare needs don’t require a hospital, but still require someone with the right skills?
These are everyday healthcare needs, but arranging them at home can often be surprisingly difficult.
You have to find someone you can trust, check whether they are qualified, figure out whether they can come to your home, and coordinate everything yourself.
That was the gap we wanted to address with Surely.
If the care can be provided safely at home, getting that care should be easier.
Today, Surely connects people with trained and verified healthcare professionals who can provide a range of healthcare services at home.
We are starting with the everyday needs that people often struggle to arrange, and building from there.
For me, Surely is also personal. I know what it feels like to be in another city when a parent needs help. I know the uncertainty that comes with trying to arrange care from a distance.
I want Surely to make that experience a little simpler.